Frequently Asked Questions (FAQ)

Your Questions Answered

At On Beach Holiday, we want your travel experience to be seamless from start to finish. Below are the answers to our most frequently asked questions. If you need more personalised help, our customer support team is always here to assist you.

On Beach Holiday is a UK-based independent travel agency offering discounted flights, hotels, and holiday packages across thousands of destinations worldwide. We work with trusted airlines, accommodation providers and travel partners to bring you the best prices and flexible booking options.
You can reach us easily through:
• Phone: +44 02080546456
• Email: support@onbeachholiday.eu
• Whatsapp
• Address: 24 St. Stephens Green
Dublin 2
DO2EK82
You can book directly on our website by searching for your preferred flights or holiday package. Once you select your options and complete payment, you will receive a confirmation email with your booking details.
Check your spam/junk folder first. If it’s still not there after 30 minutes, contact us at support@onbeachholiday.eu and we’ll resend your confirmation.
Yes, but cancellation and amendment policies depend on the airline or supplier you booked with.

In most cases:
• Many airline tickets are non-refundable
• Date or name changes may involve airline fees
• On Beach Holiday administrative fees may apply

Contact our team for an accurate quote before making any changes.
Refund processing times vary by airline or supplier. Typically:
• Airline refunds: 6–12 weeks
• Hotel or package refunds: 2–8 weeks
• On Beach Holiday service fees: non-refundable

We will keep you updated throughout the process.
If your flight is cancelled by the airline, we will help you:
• Rebook onto an alternative flight
— or —
• Process a refund if offered by the airline

All refunds depend strictly on the airline’s policy.
Yes, we strongly recommend purchasing travel insurance. It protects you from:
• Medical emergencies
• Cancellations
• Delays
• Lost or damaged luggage
Some bookings allow deposit-based payments, depending on the airline or supplier. Where available, we will clearly display your payment options before checkout.
Yes. We use encrypted payment gateways and never store your full card details. All transactions follow strict UK security regulations.
Simply email your booking reference to support@onbeachholiday.eu, and we will provide the latest updates.
Yes! Our system continuously checks millions of prices to offer last-minute discounts on flights and accommodation. Visit our deals section regularly for fresh offers.
Airline and hotel prices change in real-time based on availability and demand. Prices can increase or decrease minute-to-minute. We recommend booking quickly once you see a good fare.
Yes, you can. Just ensure all passenger names exactly match their passports. Incorrect spellings may result in airline penalties.
Absolutely. For urgent travel issues such as flight cancellations, schedule changes, or airport problems, call us directly at for priority support.
Still Need Help?

If your question isn’t listed here, feel free to contact our friendly support team anytime at support@onbeachholiday.eu. We’re always happy to help you plan, book, and enjoy your perfect getaway.

Disclaimer: The Beach Holidays is our trading name and onbeachholiday.eu is our official website through which we provides cost-effective travel services. We do not claim that we are Airlines. Each product you choose creates a separate contract between you and the supplier of that product. All trademarks, logos, and brand names belong to their respective owners and are used for identification purposes only.